Ofcom is investigating whether the provider of a suicide forum has failed to comply with its duties under the Online Safety Act.
It’s the first investigation into an individual service provider under the new laws.
The act was passed in 2023 and requires firms to reduce illegal and harmful content, but its protections are only just taking effect through Ofcom codes of practice.
The watchdog said it was looking at whether the forum failed to have appropriate measures to protect users from illegal content and how it could be used to commit or facilitate “priority” offences, including encouraging or assisting suicide.
The provider and forum have not been named.
Ofcom said it had tried to engage with the provider and issued a legally binding request to submit the record of its illegal harms risk assessment.
However, it said it had received a “limited response” and “unsatisfactory information about the steps being taken to protect UK users from illegal content”.
David Parfett, whose son Tom used the forum to buy a lethal substance in 2021, welcomed the investigation.
He told Sky News: “It feels like at last we’re making a step to ensure there are consequences for people who cause harm on the internet.
“For too long we’ve allowed people to hide behind internet platforms to cause harm to others and now we’re starting to see that change for the better.”
Andy Burrows, chief executive of Molly Rose Foundation, said “we cannot afford any delay in shutting” the site.
“Ofcom will be judged not simply by them firing the starting gun, but by whether they act quickly and decisively to get this site closed down once and for all,” he said.
On 17 March, duties came into force meaning providers must protect UK users from illegal content and activity, including proportionate measures to:
• Mitigate the risk of their service being used to commit or facilitate a priority offence
• Prevent individuals from encountering priority illegal content
• Swiftly take down illegal content once they are aware of it
Read more:
Call to ban children from social media if act watered down
Public may have to wait years to benefit from act, say MPs
Bill to stop children ‘doom scrolling’ to get backing
Encouraging or assisting a suicide in England and Wales can lead to up to 14 years in prison.
If online providers refuse to engage with Ofcom over systemic concerns, it can issue fines of up to 10% of a company’s global revenue and carry out “business disruption measures”.
It raises the possibility of huge penalties for the big players in social media, such as Instagram and Facebook owner Meta.
:: Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK. In the US, call the Samaritans branch in your area or 1 (800) 273-TALK.
